get in touch
We'd love to hear from you.
Let us know if you have a question (and couldn’t find the answer in our Help Centre), want to leave us a compliment or make a complaint.
We'd love to hear from you.
Let us know if you have a question (and couldn’t find the answer in our Help Centre), want to leave us a compliment or make a complaint.
any questions?
Our customer support team is available Monday to Friday, 9:00 a.m. - 5:00 p.m. The best way to get in contact with us is to chat with a Customer Champion via messenger (the blue chat icon in the bottom right corner of your screen). We aim to get back to you same day. Before reaching out, please check our Help Centre.
We have a comprehensive FAQs section and an insurance dictionary to help you understand even the most complicated terms.
contact us about a claim
The Claims Consortium Group handles all buildings and contents insurance claims on our behalf. You can start a claim 24/7.
Our home emergency and legal expenses claims are handled by ARAG and they are available 24/7.
Home insurance
Customer portal
